Terms of Use

1. Who we are and acceptance of these Terms

These Terms of Use govern your use of the Orlando in Detail app for iOS, Android and Apple Watch and of the websites orlandoemdetalhes.com, orlandoindetail.com and orlandoendetalle.com (together, the “Service”), provided by Cardume LLC, with its principal place of business at 1633 Future Way #200, Kissimmee, FL 34747, USA, the company responsible for the app (“Orlando in Detail,” “we,” “us”).

By creating an account, subscribing to or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

3. The Service

For the Orlando theme parks, the Service brings together live and historical wait times, weather forecasts, original park maps with walking routes, a personal itinerary, alerts on your phone and Apple Watch, the Guide AI chat assistant, and text, audio and video content created by Ana Letícia Torres. Features may change, be added or be discontinued over time.

4. Your account

• You can create an account with an email and password or sign in with Apple or Google. You are responsible for keeping your credentials confidential and for all activity under your account.
• You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into a contract to purchase a subscription. Minors may use the Service only with the permission and supervision of a parent or legal guardian.
• Your account is personal and non-transferable. Sharing access may result in suspension under Section 13.

5. Subscription, billing and cancellation

• The subscription is billed annually and purchased on our website, with payments processed by Stripe. The price, currency and any applicable taxes are shown on the checkout page before you confirm. We never receive or store your full card number.
• Automatic renewal. Your subscription renews automatically at the end of each annual term at the then-current price until you cancel. We will send a renewal reminder by email at least 7 days before each renewal.
• You can cancel at any time through the subscription portal (the “Subscription” link in the website footer). Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.
• Refunds: you may cancel your purchase within 7 days of payment for a full refund. After that, fees already paid for the current term are non-refundable, except where the law requires otherwise.
• Price changes take effect at your next renewal, and we will notify you at least 30 days in advance.
• If the subscription is ever offered through the App Store or Google Play, those purchases are governed by that store’s billing, renewal and refund terms.

6. Guide AI and usage limits

• Guide AI answers are generated automatically by artificial intelligence from Service data and may contain errors, omissions or outdated information. Always verify on site anything that matters for your safety, health, accessibility needs or dietary restrictions.
• Your subscription includes up to 500 Guide AI questions per subscription year (fair use). This limit keeps the Service sustainable and may be revised with prior notice.
• You may not use Guide AI through automated means, to extract data in bulk, to circumvent limits or system rules, or to obtain unlawful, offensive or off-topic content.

7. Wait times, forecasts and hours are estimates

Wait times, historical data, weather forecasts, operating hours, recommendations and walking times come from public and third-party sources, visitor reports and statistical models. They are estimates and may differ from actual conditions: attractions close without notice, lines change within minutes and weather shifts. We make no guarantee as to accuracy, availability or outcome, and all decisions made during your trip are your own.

8. Maps

Park maps are original artwork by Orlando in Detail and are not official maps. The geographic base uses data © OpenStreetMap contributors, available under the Open Database License (ODbL). Routes and distances are approximate and must not be relied on in emergencies; in that case, follow park signage and staff instructions.

9. Our content

The text, fun facts, tips, audio, video, photos, illustrations, maps, brand and software of Orlando in Detail, including content created by Ana Letícia Torres, are owned by Orlando in Detail or its licensors. Your subscription grants you a personal, non-exclusive, non-transferable and revocable license to use that content within the Service for non-commercial purposes. You may not copy, record, redistribute, resell or publish it outside the Service without our written permission.

10. What you submit

When you submit wait time reports, messages to Guide AI or other contributions, you grant us a royalty-free license to use them for as long as needed to operate and improve the Service, including in aggregated and anonymized form (for example, to calculate visitor-reported wait times). Do not submit sensitive personal data, information about other people or content you do not have the right to share.

11. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in violation of park rules;
• reverse engineer the Service or copy or extract its data with bots, scrapers or other automated means;
• interfere with the operation, security or usage limits of the Service;
• submit false wait time reports or misleading information;
• resell, sublicense or share paid access.

12. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, AND WE ARE NOT LIABLE FOR ANY LOSS ARISING FROM WAIT TIMES, CLOSURES, WEATHER, TRAVEL DECISIONS, TEMPORARY UNAVAILABILITY OF THE SERVICE OR FAILURES OF THIRD PARTIES (APP STORES, PAYMENT PROVIDERS, NETWORKS OR PARKS). OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow these limitations, so they may not apply to you, and nothing in these Terms limits rights you have under applicable consumer protection law.

13. Suspension and termination

We may suspend or terminate accounts that violate these Terms, with notice where practicable. You may close your account at any time through the contact in Section 16. Closing your account does not entitle you to a refund for the current term, except as provided in Section 5 or required by law.

14. Changes to these Terms

We may update these Terms. We will notify you of material changes in the app or by email reasonably in advance and update the effective date at the top of this page. Continuing to use the Service after the effective date means you accept the updated Terms.

15. Governing law and venue

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of those courts. Nothing in this Section deprives you of any mandatory protection or right to bring a claim in your local courts that the consumer law of your country of residence grants you.

16. Contact

Questions, requests and complaints: [CONTACT EMAIL], or by mail to Cardume LLC, 1633 Future Way #200, Kissimmee, FL 34747, USA.